Exchange Policy
At Vellisha, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, you may request an exchange subject to the terms and conditions outlined below.
Exchange Eligibility
Products may be eligible for exchange if:
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The exchange request is submitted within 7 days of delivery.
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The product is unused, unworn, unwashed, and in its original condition.
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All original tags, labels, packaging, and accessories are intact.
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The product does not show signs of wear, damage, stains, alterations, or misuse.
Non-Exchangeable Items
The following items are generally not eligible for exchange:
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Products that have been used, washed, or altered.
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Products returned without original tags or packaging.
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Gift cards, promotional items, or clearance/sale products (if applicable).
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Any item specifically marked as non-exchangeable at the time of purchase.
Exchange Process
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Contact our customer support team within the eligible exchange period.
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Provide your order number and the reason for the exchange.
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Our team will review your request and provide instructions for returning the item.
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Once the returned product is received and passes quality inspection, the exchange will be processed.
Product Availability
Exchanges are subject to stock availability. If the requested replacement item is unavailable, our support team will assist you with suitable alternatives.
Shipping Charges for Exchanges
Shipping or handling charges related to exchanges may be applicable depending on the reason for the exchange and company policy at the time of processing.
Exchange Approval
All exchange requests are subject to verification and approval by Vellisha. We reserve the right to reject exchange requests that do not meet the eligibility criteria stated in this policy.
Contact Us
For any exchange-related questions or assistance, please contact us:
Vellisha
Email: ganeshchoudhary2648@gmail.com
Phone: +91 9375019466
We appreciate your trust in Vellisha and are committed to providing a smooth and satisfactory shopping experience.